Privacy & Cookie Policy
This page explains what information we collect when you use this website or contact us, how we use it, and the cookies this site uses. We keep things simple: we collect only what we need to respond to your enquiry and carry out your work, and we never sell your information.
What we collect and why
When you fill in our booking or quote form, we collect the details you provide: your name, phone number, email address, property address, a description of your drainage issue, and any photos you choose to upload. We use these details to contact you about your enquiry, give you a fixed price, and carry out the work you book. Form submissions are processed securely by Netlify, which hosts this website.
If you call or email us, we keep your contact details and job information for our records, including before and after photos of work carried out, which we use as proof of work for you.
What we do not do
We do not sell, rent, or trade your personal information. We only share job details with a trusted partner where it is needed to complete your work, for example a specialist tanker for a large septic job, and only the details needed for that job.
Cookies and analytics
This website may use Google services, including Google Ads conversion measurement, to understand how visitors find us and whether our advertising works. These services may set cookies in your browser. You can block or delete cookies at any time in your browser settings and this website will continue to work.
Photos on this website
Job photos shown on this website identify streets and areas only, never house numbers or customers' names.
Your rights
You can ask us at any time what information we hold about you, ask us to correct it, or ask us to delete it. Email info@completedrainservicesltd.com or call 01282 947 977 and we will sort it.